A．First, please select the category that corresponds to the item you want to submit for appraisal. Fill in the required information on the input screen, take photos of the specified parts of the item, and complete the payment. The appraisal results will be provided within 24 hours.　Quick Verification >

A．Quick Verification results are produced within 24 hours.

A. Details of the product is of utmost importance to the verification process; therefore, please take clear, focused images under good lighting. Please refer to the photo instructions for more details.

A．Customs can be authenicated. We only authenticate the base model of the product. Depending on the custom there may be a chance it will result in "Unable to Authenticate" under this condition a refund will be permitted.

A．The insoles are attached with double-sided tape, and depending on the model, some may be difficult to remove. However, the insoles and midsoles are very important areas for the appraisal, so please remove them as much as possible. If they are strongly adhered and difficult to peel off, we recommend referring to "How to remove insole"and giving it a try.

A．Results will be available 24 hours after the additional photos have been submitted.

A．Quick Verification's accuracy is second to none; however, Complete Verification allows us to have the physical product in the hands of our Verification Associates, as such, if you have any doubt please utilize our Complete Verification service.

A．In some cases, additional photos are required, as such, seller's may not provide additional photos; therefore, we recommend to have the product in hand prior to using the service.

A．First, please select the category that corresponds to the item you want to submit for appraisal. Fill in the required information on the input screen, and after completing the payment, the Complete Appraisal Kit will be delivered to you. Please read the included instructions and then ship your item. 
Please note that some items, such as trading cards, do not require the appraisal kit. In such cases, please pack and ship the item after payment. Detailed shipping addresses and instructions will be provided on the order details screen after payment.

A．Yes. In addition, we will ship the bulk order back as efficiently as possible.

A．Please ship all accessories along with the verification item. We will return all the accessories together when sending the product back.

A．Upon receiving the product, the verification process takes 2~4 days. ※Goro’s and Chrome Hearts accessories take 5~7 days. 
The entire process from shipping the product out and receiving the product back takes roughly a week.

A．You will receive the verification results once the product has been authenticated. An email will be sent out prior to the product being returned to the specified address. 

A．Shipping costs for "Complete Verification" will be covered by the customer.　Complete Verification

A．Currently we do not accept drop-offs.

A．The Complete Appraisal Kit is not required in the following cases.

・If you have already purchased a Protection Tag and are familiar with how to use the Complete Appraisal service. 
*For first-time users, those who do not have a Protection Tag, or those who are unsure of how to use the service, the Complete Appraisal Kit is required. 
・For items that do not require the appraisal kit, such as trading cards, perfumes, and other specific product categories.

A．The Complete Verification Kit takes 2~3 days after you've placed your order to arrive. If you have waited past 3 days please use the Contact Us form.

Some items, such as trading cards, do not require the use of an verification kit. You can ship your item immediately after payment, so there's no need to wait for a kit.

A．There is no specified company, you may use whichever is most convenient for you. 

A．Yes, a fee is required under the following circumstances: 

・The old tag is still attached
・The Verification Certificate is provided 

Once we receive the product with the original tag attached and Verification Certificate enclosed we will reissue a new tag and certificate with a new serial number. The cost will be 1000 yen with the shipping cost provided by the customer. 

A．We sincerely apologize, but as a general rule, we are unable to accept requests specifying the placement position.

A．Please complete the procedure at “Torudas” inside the Marui store where you wish to bring in your item. For store information, please refer to the List of Supported Marui Stores.

A．You can find your results via email or via the "My Account" page under your history or by searching in the Serial Number Verification page.

A．There are three types of results: 

・Authentic: A real/genuine product
・Fake: A replica product, not from the original manufacturer
・Unable to Authenticate: Due to certain issues, we are not able to verify

A． In the case of "Unable to Verify" the reasons follows.

・Due to the lack of information or information requested but not submitted within the given timeline, the authenticator deemed it as "Unable to Verify". In this case no refund will be given. *Quick Verification Only

・Due to the complexity of the product. Ex. Box not matching the shoe. We may deem it as "Unable to Verify". In this case no refund will be given.

・In the case where our Verification Associates cannot make a judgement we will provide a full refund.

A．The issuance method is as follows.

・Quick Verification: You can download/print your verification results within the details of your order in the "My Account" page.

・Complete Verification: The Verification Certificate will be sent back with the product upon completetion of the service.

A．Unfortunately, the verification process is a trade secret.

A．The Verification ID is the ID that will be utilized for checking the progress of the service or for any inquires made. The Serial Number is only provided to products that have passed the verification process, as such, you can always track back to the results using the Serial Number Verification page.

A．We cannot cancel a verification once it has been processed. Make sure everything is in order beforehand. 

A．The timing varies depending on the type of appraisal. Please refer to the information below.

・Quick Verification: This service cannot be changed once it has been processed.

・Complete Verification: Please contact our Verification Chat to make the necessary changes prior to shipping the product to us.

A．In addition to sneakers, we authenticate streetwear, luxury brand items (bags and apparel), accessories, trading cards, and more. For a detailed list of brands, please refer to the "Authentication Brands" section on our homepage.

A． Please refer to our Authenticated Brands page for the full catalogue.

A．It varies depending on the type of appraisal.

・Quick Verification: We authenticate shoes without the original box. Please leave image requirements of the box empty.

・Complete Verification: We only authenticate deadstock items with the original box and accessories for this service. However, if you insist then please check off the important information prompted prior to checkout for services without the original box/ accessories. .

A: For questions regarding an order, please use the verification chat once you've logged in. For any other inquiries please use the Contact Us form.

A: It depends on the service

Quick Verification: We accpet pre-owned items for this service.

Complete Verification: Except for trading cards (single cards), we generally only accept new items (for sneakers, this includes the original box).

However, we may accept pre-owned for Complete Verification if you understand and accept that the item may be deemed "unable to authenticate" and will not receive a FAKEBUSTERS tag. *Other conditions apply. Please inquire separately for details.​​​​​​​​​​​​​​​​

A. We accept the following payment methods: Credit Cards (VISA, MASTER, JCB, AMEX, DINERS), Alipay, Paypal, PayPay.

A: You can access your e-receipt via your Verification Details within My Account.

A: Our authentication process is rigorous and evidence based; therefore, no refunds will be given, unless there was an error made.

A: For all general inquires please use the Contact Us form. For inquiries with a Verification ID, please utilize our verification chat.

A. Due to this circumstance please contact us via phone.

A: Email and phone number can now be edited via the website. The steps follows: Login > My Account > Account Information > Edit > Save.

A: Once you log into your account, within the My Account page under Setting there will be an Account Information tab. Within Account Information you may change your information. Please note that email and phone number changes will require additional verification.

A. Please check your Junk folder or Trash folder.

A. We provide services in Japanese, Simplified Chinese, Traditional Chinese, Korean, and English. Please utilize the language settings to switch between languages. Contact and chat forms can be communicated in all five languages as well.

A: All services require registration. It is a quick and simple process.

A: The Protection Tags have a flat rate shipping of 550 Yen.

A: The Quick Verification service is available globally. The Complete Verification service is exclusive to those who reside in Japan.

A: We are always hiring, please see our Career page for details.

A. If you would like to delete your account, please first logout of your account, then via the Contact Us, email us your request including your email address and phone number. We will confirm your account info and delete your account.